Terms of use

Template notice: This document is a starting point and must be reviewed by a qualified lawyer for the jurisdictions in which the service operates before launch.

1. Who we are

This website and client portal are operated by the recovery support provider identified in your engagement documents. References to “we”, “us”, and “our” mean that provider.

2. What this service is

We provide case intake, evidence organisation, case coordination, communication, and recovery-support services. We are not a bank, a law firm, a regulator, a law-enforcement agency, or a payment processor unless a separate written agreement expressly says otherwise.

3. No guaranteed outcome

No recovery outcome, timeline, or amount is guaranteed. Submitting a case does not mean it will be accepted. Any statement on this website is general information, not a promise of a result.

4. Accounts and security

You are responsible for keeping your login details confidential. You must not share your password, bank passwords, card PINs, crypto seed phrases, private keys, or one-time codes with anyone, including someone claiming to represent us.

5. Fees

Fees are agreed separately in writing. We use fixed and milestone-based service fees. We do not hold or distribute recovered funds. Invoices are visible in the client portal and are payable only through the listed, approved instructions.

6. Acceptable use

You must provide accurate information and must not use the service for unlawful, abusive, or fraudulent purposes. We may suspend or close an account where necessary for security, legal, or compliance reasons.

7. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for decisions made by banks, payment providers, platforms, regulators, courts, or other third parties. Nothing in these terms excludes liability that cannot legally be excluded.

8. Complaints

If you are unhappy with the service, contact us using the details on the contact page. We will acknowledge the complaint and explain the next steps.

9. Changes

We may update these terms. The version in force when you accept an agreement is recorded in our system.