Straight answers, including the uncomfortable ones.

No. Choose “Other / not sure” if needed. A case manager can help classify the matter during screening.

You receive a case reference and a confirmation. A staff member reviews the intake, and we contact you if information is missing or the case needs clarification.

No. Every case goes through screening. We only begin substantive work after a written scope and fee agreement.

No. We use fixed and milestone-based service fees. We do not hold, receive, or distribute recovered funds.

You pay only against an invoice for an agreed scope. The invoice is visible in your portal and lists the available payment methods.

Only use the instructions displayed on the invoice in your portal. If anyone sends different account details, stop and contact us through the portal before paying.

Depending on your currency and country, an approved cryptocurrency method may be available. Crypto payments are always manually verified and may be disabled for some cases.

Never upload bank passwords, card PINs, crypto seed phrases, private keys, or remote-access details. We do not need them.

Only authorised case staff and you can access your case. Downloads are logged. We do not share case files with third parties without an appropriate basis.

You can request deletion. Some records may need to be retained for legal, fraud-prevention, or accounting reasons. We will explain what can be removed.

No. No legitimate recovery service can guarantee an outcome. We provide structured support and realistic options; we do not promise that funds will be returned.

We will tell you. Where possible, we will point you toward a more appropriate route, such as your bank, the platform, a regulator, the police, or independent legal advice.