Privacy notice

Template notice: This document is a starting point and must be reviewed by a qualified lawyer and adapted to the jurisdictions in which the service operates.

Information we collect

We collect information you provide when creating an account or case, including your name, contact details, country, scam description, loss information, documents, messages, and payment references. We also collect limited technical information such as IP address and device details for security and audit purposes.

Why we use it

We use your information to assess and manage your case, communicate with you, verify identity where requested, issue invoices, maintain records, prevent fraud, and meet legal obligations.

Sensitive information

Some documents may contain sensitive personal or financial information. Upload them only when requested through the secure portal. Do not send passwords, card PINs, crypto seed phrases, private keys, or remote-access details.

Sharing

We may share information with service providers that help us operate the platform, professional advisers, or authorities where required by law. We do not sell personal information. Any transfer will be limited to what is necessary for the service.

Retention

We retain information for as long as needed to provide the service and meet legal, accounting, and dispute-resolution obligations. You may ask about deletion, subject to those obligations.

Your rights

Depending on your location, you may have rights to access, correct, export, restrict, or delete your personal information. Contact us to make a request. You may also complain to your local data-protection authority.

Security

We use access controls, private document storage, audit logging, and encryption for sensitive files. No system can be completely secure, so please use a unique password and tell us promptly if you suspect unauthorized access.