Create a secure account
We ask for your name, email address, country, and a password. Your case file is private and only visible to you and authorised staff.
The process
A serious process for a serious situation.
We are not a magic recovery service. We are a structured case-management team that helps scam victims preserve evidence, understand options, and move through a realistic recovery plan.
Tell us what happened
You describe the scam, the platform or person involved, the amount lost, and the payment methods used. You can upload evidence during intake or add it later.
Screening and eligibility
A case manager reviews the timeline and documents. We assess whether the matter is suitable for our service, what information is missing, and whether another route — such as a bank, platform, regulator, or lawyer — is more appropriate.
Decision and written scope
If we can help, the case is accepted and you receive a clear scope of work. If we cannot help, we tell you and, where possible, point you toward a more suitable route.
Identity and engagement checks
Before substantive work begins, we may ask for identity and address documents. This protects you and helps maintain a proper record of who we are acting for.
Managed casework
Case updates, requested information, documents, messages, tasks, and invoices are kept in one secure portal. Every fee is invoiced and visible before payment.
Outcome and closure
When the work is finished or a natural stopping point is reached, the outcome is recorded and the case is closed. A closed case does not imply that funds were recovered.
What we can do
Organise evidence, coordinate a plan, document decisions, and help you identify the right next contact. We can also manage the administrative load of a case.
What we cannot do
We cannot guarantee recovery, reverse a blockchain transaction, override a bank's decision, or act as your lawyer unless a separate qualified engagement says so.
What we will never ask for
Your bank password, card PIN, crypto seed phrase, private key, one-time passcodes, or remote access to your phone or computer.
Ready when you are
Start with the facts you have today.
You can save a case at your own pace. Uploading documents does not obligate you to proceed.