Refund and cancellation policy

Template notice: This policy must be reviewed against applicable consumer law and the terms of the actual engagement.

Before work starts

If you cancel a milestone before work on that milestone has begun, the invoice for that milestone is reviewed for cancellation. Any payment already verified may be refunded, less any clearly disclosed and lawfully chargeable costs.

After work starts

Completed work and work already underway may remain chargeable. We will provide a written explanation of the amount retained and the work it relates to.

No refund of third-party costs

Payments made to banks, platforms, lawyers, regulators, or other third parties are outside our control and are not refundable by us.

How to cancel

Use the contact form or send a portal message to your case manager. Do not rely on a social-media message or an informal call. We will acknowledge the cancellation and confirm the effective date in writing.